Brand It Apparel Refund Policy
Please note: Due to the customized nature of our products, Brand It Apparel generally does not accept returns or exchanges. However, there may be a few exceptions at our sole discretion, subject to the following conditions:
- Claims: Any claims for defective or incorrect items must be made in writing within 7 days of receiving the goods.
- Branded Goods: We cannot accept returns or exchanges for branded items, as they are custom-made to your specifications.
- Quality and Artwork: We are not responsible for the quality or correctness of the artwork on branded items. Please carefully review your artwork proofs before approving them for production.
- Following Instructions: Returns will not be accepted for items where our production instructions were not followed.
- Imported and Custom Items: Unfortunately, we cannot accept returns or exchanges for imported or custom-manufactured items.
- Unbranded Stock: Returns for unbranded stock may be accepted at our discretion, subject to a 30% handling fee.
- Return Shipping: The customer is responsible for all shipping costs associated with returned goods.
We highly recommend:
- Reviewing your order carefully before submitting it.
- Asking any questions you may have about our products or services before placing an order.
- Carefully proofing your artwork before approving it for production.
By placing an order with Brand It Apparel, you acknowledge and agree to our Refund Policy.
We understand that sometimes mistakes happen, and we are always happy to help in any way we can. If you have any questions or concerns about our Refund Policy, please do not hesitate to contact us.
